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Let us Learn : Phishing emails
    Let us Learn : Phishing emails

A simple response by you to a fraudulent phishing email can result in your losing money in your account.

What are Phishing emails?
Kindly be aware that, fraudsters send fictitious emails, which appear to be sent in the name of your Bank, Reserve Bank of India, Income Tax authorities and other such organization and ask you to update confidential and sensitive information pertaining to your accounts, Debit Card numbers / PIN numbers, Internet Banking User IDs / PIN numbers etc.

The fraudulent email containing the organization's logo and branding may ask you to reply with your account details or personal information in order to update incomplete customer information or to register for security measures introduced by the bank or for processing refunds or for any other reason. An embedded link within the email may also direct you to a spoofed (copy) website or pop-up window, which looks exactly like the real bank site.

Do not respond to such e-mails. IDBI Bank or Reserve Bank of India (RBI) will never ask for your confidential banking details.

Following the below outlined steps would help you transact over the internet in the most secure environment. We reiterate the following simple precautionary measures:
  • Never respond to emails that request personal information.
  • Keep your password top secret and change them often.
  • Never use cyber cafes to access your online accounts.
  • Use the Virtual KeyPad while entering your login credentials.
  • Keep your computer secure by using an updated anti-virus and firewall software.
  • Always look for secure session indicators like https:// and padlock on web sites that require personal information.
  • Never let anyone know your PINs or passwords, do not write them down.
  • Avoid opening or replying to spam emails, even if purportedly sent by the Bank.
  • Disable the "Auto Complete" function on your browser to prevent your browser from remembering Passwords.
  • Always logout to terminate your session, instead of closing the browser directly.
  • Always type the address of the bank website in the address bar of your browser or access it from your stored list of favourites.
  • Do not access the bank website through a link in an email or through another website.
  • Using special characters like # $ @ etc. in your password is highly recommended.
  • In case you receive such fictitious emails purportedly sent by the Bank, report the matter immediately to us on our toll free 24-hour customer care numbers or email us at

    Toll Free Customer Care Numbers:

    BSNL/MTNL: 1800-22-1070
    OTHERS: 1800-200-1947

    Debit Card Hotlisting Number(For blocking lost/stolen cards): 1800-22-6999

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